Shipping & Returns

Shipping & Returns

We want your Soft Life experience to be everything — from the moment you order to the moment you open the box.

Shipping

All orders are processed within 3–5 business days. Once shipped, you will receive a tracking number via email. We currently ship within the United States.

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days

Please note: processing times do not include weekends or holidays. During launch periods and high-volume times, processing may take a bit longer. We appreciate your patience.

Returns & Exchanges

Because our products are body care items, we are unable to accept returns on opened or used products. We know you'll love what you ordered — but if something arrives damaged or incorrect, we will make it right.

To report a damaged or incorrect order, please contact us at hello@softlifeexperienceco.com within 7 days of delivery. Include your order number and a photo of the item, and we'll get it handled quickly.

All sales on discounted or promotional items are final.

Questions?

We're here. Reach out at hello@softlifeexperienceco.com and we'll get back to you within 1–2 business days.

Because even our customer service is part of the soft life.